General conditions

The Rental Agreement contract (hereby known as the “Rental Agreement”) sets out the terms and conditions on which a tenant (the “guest” or “you") can rent accommodation (a “property”) through “Wengen Apartments”, through one of its booking agents, with the person who owns the property (the “landlord”), or the person authorised to arrange rentals of the property (the “host”). The Rental Agreement contract is concluded directly between the landlord and the tenant. By making a Booking you agree to be bound by this Rental Agreement contract without a signature and legally bound its terms.

“Wengen Apartments” acts as an agent on behalf of the property owner (the “landlord”) in respect of any rentals or bookings for the property and this Rental Agreement is between you (the "tenant") and the landlord. As such, Wengen Apartments has no liability for any breaches of this Rental Agreement by the host or the guest. Wengen Apartments is the new business name for Swiss Maid Services.

Access to Wengen

You acknowledge that Wengen is a “car-free” village with no road access. Car parking is available in Lauterbrunnen at the train station. From there you take the train to Wengen which takes 14 minutes.


A down payment equal to 50% of the rental rate is required when booking more than 30 days before arrival. To secure the booking you will need to return the down payment within 5 days of the booking date.

The BALANCE OF RENT is due 30 days before arrival date.

A down payment equal to 100% of the rental rate is required when booking less than 30 days before arrival.

Payment Methods

We accept the following payment methods:

Credit Cards - We accept credit card payments securely through our website when you book online, or by secure online payment link which can be sent to you by email.

If you pay your final balance by credit card, a security deposit is not required (the credit card number is held as guarantee).

Important Notes: We recommend you contact your bank or credit card company before attempting a credit card payment to avoid the transaction being declined by your bank. Some banks have particularly strict security systems.

For your additional security, each secure online payment link can only be used once.
All personal information of the card holder is kept secure and confidential.

Bank Transfers - We accept payments by bank transfer to the account below:

Account Holder: Wengen Apartments - Doyle
Account Number: 16
IBAN: CH49 0079 0016 2700 5437 9
Bank Address: Berner Kantonalbank AG, 3001 Bern, Switzerland
Company Address: Wengen Apartments, Wengiboden 1350C, 3823 Wengen, Switzerland

NOTE: Please add your name and booking reference number to the comments section of the transfer.

Bank Transfer Fees - You are responsible for paying all bank charges on bank transfers. Note that there can be charges applied by the intermediary and/or receiving banks. Some banks allow you to instruct them to request that all fees and charges applied by intermediary and/or receiving banks for their role in processing the payment be charged to you, rather than to the beneficiary bank. Note that the local bank deducts a landing fee from all international bank transfers (typically CHF12.00).

Cancellation Policy

If you the cannot take your holiday as arranged, please notify us as early as possible.

The booking becomes legally effective on receipt of the down payment. The cancellation of the rental agreement contract by the guest (customer) can take place at any time, and is required in written form. The following cancellation fees are retained by the service provider (“Wengen Apartments”), based on the total rental price:

Cancellation 57 days or more before arrival: 5% of the rental price or CHF 100.- whichever is the greater.
Cancellation 56-29 days before arrival: 50% of the rental price.
Cancellation 28-0 days before arrival: 100% of the rental price.

If the originally booked rental period is not fully adhered to, the rent for the whole period is, nevertheless, still payable.

We reserve the right to cancel your booking if payment is not received in a timely fashion.
We reserve the right to refuse, at our sole discretion, any booking.

Travel Insurance

For you own security and peace of mind, we recommend you take out travel insurance for the duration of your trip and ensure the insurance policy has adequate cancellation, medical and liability cover.

Security Deposit

A refundable Security Deposit of CHF 500.- is required when paying by any method other than credit card. The security deposit is fully refundable within 14 days of departure, provided the following provisions are met:

- No damage is done to property or its contents, beyond normal wear and tear.
- No damage has been done to household appliances through incorrect operation or negligence.
- No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.
- All non-recyclable garbage are placed in official taxed garbage bags.
- All recyclable garbage is taken to recycling points (i.e. glass, tin cans, plastic bottles, etc).
- All dirty dishes are placed in the dishwasher and cleaned.
- The main key is returned as instructed. Spare keys are left on the kitchen table and unit is left locked.
- All charges accrued during the stay are paid prior to departure.
- No linens are lost or damaged.
- The renter is not evicted by the owner (or representative of the owner) or local 
law enforcement. 

Any damage to the house or contents, caused by the Guests, must be paid for by the Guests. Damaged or unserviceable items must be replaced or paid for in such a way that the Host does not suffer any loss. Damage costs can be deducted from the Guest’s credit card

Inclusive Services & Fees

Our rates are all-inclusive. They include a set of linen & towels per person, final cleaning, all local Visitors’ / Tourist Taxes, heating and free WiFi internet.

No Daily Housekeeping Service

While linens and towels are provided, a daily maid service is not included in the rental rate. However, mid-stay cleans and changes of linen and/or towels are available at an additional rate. We do not permit towels or linens to be taken from the property.

No Smoking

SMOKING is NOT PERMITTED in any apartments or chalets.


PETS are NOT permitted any rental properties by default.

There are a few exceptions however, where pets may stay with prior approval from the Host.
If approval is given, a CHF 50.- per pet fee applies.

Pet owners are responsible for cleaning up any/all pet refuse. Pets are not to be left alone in the apartment, and are not allowed on furniture at any time. Any evidence of pets on furniture may incur additional cleaning fees. All items above are the sole responsibility of the pet owner. The property owners or Hosts assume no responsibility for illness or injury that humans or pets may incur while on the premises.

Maximum Occupancy

The maximum number of guests is limited to the number of persons booked. An additional charge per person per night for guests in addition to the maximum will be assessed. You must inform Wengen Apartments if additional guests will be staying.

Minimum Stay

Bookings during certain seasonal periods of the year require a minimum stay (e.g. 4 nights). If a rental is taken for less than the minimum stay, the guest will be charged the minimum stay rate (i.e. 4 nights). Longer minimum stays are be required during peak holiday periods. There is typically a 7 night minimum stay during the Winter Ski Season.

Property Rates and Pricing

Rental price rates are subject to change without notice.

Falsified Bookings

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Written Exceptions

Any exceptions to the policies mentioned in this Rental Agreement or our Terms & Conditions must be approved in writing in advance.


Only proper firewood is permitted in fireplaces or wood burning stoves. This can be obtained from the supermarket, grocery shop or local firewood suppliers. Any treated wood or other materials (e.g. plastics, cardboard, paper, etc.) should NOT be put in the fireplace.


Waste Water Drainage

The waste water drainage systems in the properties are very effective. However, they can clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at anytime. If it is found that feminine products or other improper materials have been flushed and clog the waste water drainage system, you could be charged damages of up to CHF 500.

Problems and Complaints

If you have a problem or complaint about the Booking or Property, then please contact us as soon as possible. We will always try to assist with Guest problems or complaints where we can.

Telephone: +41 76 540 53 97

You agree to co-operate with us in resolving any issues or complaints and keep us fully informed and you acknowledge that if you do not co-operate with us this may affect our ability to help you.

Contact Us

Wengen Apartments
Wengiboden 1350C
3823 Wengen 

Telephone: +41 76 540 53 97