The Rental Agreement contract (hereby known as the “Rental Agreement”) sets out the terms and conditions on which a tenant (the “guest” or “you") can rent accommodation (a “property”) through “Wengen Apartments”, through one of its booking agents, with the person who owns the property (the “landlord”), or the person authorised to arrange rentals of the property (the “host”). The Rental Agreement contract is concluded directly between the landlord and the tenant. By making a Booking you agree to be bound by this Rental Agreement contract without a signature and legally bound its terms.
“Wengen Apartments” acts as an agent on behalf of the property owner (the “landlord”) in respect of any rentals or bookings for the property and this Rental Agreement is between you (the "tenant") and the landlord. As such, Wengen Apartments has no liability for any breaches of this Rental Agreement by the host or the guest. Wengen Apartments is the new business name for Swiss Maid Services.
Access to Wengen
You acknowledge that Wengen is a “car-free” village with no road access. Car parking is available in Lauterbrunnen at the train station. From there you take the train to Wengen which takes 14 minutes.
PAYMENT TERMS FOR NEW RESERVATIONS booked from 14 Nov 2020.
We require a low initial down payment equal to 20% of the total reservation price upon booking (payment due within 7 days of the booking date for payments by bank transfer). Two further payments are subsequently due according to the payment schedule below.
- 1st payment: 20% of the total reservation price - due upon booking.
- 2nd payment: 30% of the total reservation price - due by 30 days before the arrival date.
- 3rd payment: 50% of the total reservation price - due by 14 days before the arrival date.
When booking within 31 days of the arrival date, a down payment equal to 50% of the total reservation price is due upon booking.
When booking within 15 days of the arrival date, full payment equal to 100% of the total reservation price is due upon booking.
Bookings made before 14 Nov 2020 may have different payment terms. See your rental agreement and booking confirmation for details.
We accept the following payment methods:
Credit Cards - We accept payments by credit card securely online through our website. Contact us if you require instructions or further details.
Important Note: We kindly request that you contact your bank or credit card company for authorisation before attempting payment by credit card to avoid the transaction being declined. Most banks and credit card companies have strict anti-fraud security systems which automatically decline foreign or unusual transactions without authorisation. You may also be required to enter your 3D Secure PIN code to confirm your identity and complete the payment. If you do not know your 3D Secure PIN, please contact your bank or credit card company before attempting payment.
All personal information of the card holder is kept secure and confidential.
Bank Transfers - We accept payments by bank transfer. Our bank account details will be sent to you in the rental agreement email. Please add your name and booking reference number to the comments section of the bank transfer.
Bank Transfer Fees - Please note that you are responsible for paying all bank charges on international bank transfers including the local "landing fee" from the receiving bank (typically CHF12.00). Most banks allow you to choose to pay all charges for the recipient. Contact your bank for further instructions.
If you the cannot take your holiday as arranged, please notify us as early as possible.
The booking becomes legally effective on receipt of the down payment. The cancellation of the rental agreement contract by the guest (customer) can take place at any time, and is required in written form (e.g. by email). The following cancellation fees are retained by the service provider (“Wengen Apartments”), based on the total reservation price:
FLEXIBLE CANCELLATION POLICY FOR NEW RESERVATIONS booked from 14 Nov 2020.
- Cancellation at least 30 days before the arrival date: 0% of the total reservation price (FULL REFUND).
- Cancellation at least 14 days before the arrival date: 50% of the total reservation price.
- Cancellation less than 14 days before the arrival date: 100% of the total reservation price.
For a full refund of the down payment received, the guest must cancel 30 full days before the local check-in time of the booking.
Reservations made through third-party companies or websites may be subject to additional cancellation charges.
Bookings made before 14 Nov 2020 may have different cancellation terms. See your rental agreement for details.
If the originally booked rental period is not fully adhered to, the rent for the whole period is, nevertheless, still payable. Amendments to bookings by the guest (customer) may be subject to an amendment fee of 5% of the total reservation price.
We reserve the right to cancel your booking if payment is not received in a timely fashion.
We reserve the right to refuse, at our sole discretion, any booking.
The cancellation policy applies for cancellations by the guest (customer) under any circumstances. See the travel insurance section below for cancellation protection recommendations.
For your own protection, we strongly recommend you take out comprehensive travel insurance for the duration of your trip. It is your responsibility to ensure the insurance policy has adequate cancellation, medical and third party liability cover.
If you are unable to travel to Wengen as a result of travel restrictions or quarantine rules being imposed in Switzerland during the cancellation penalty period as a result of COVID-19, flexible cancellation options will be offered. These options will include alternative future dates or a full refund in the form of credit towards a future booking.
A refundable security/damage deposit of CHF 500.- is required. The security deposit is fully refundable within 14 days of departure, provided the following provisions are met:
- No damage is done to property or its contents, beyond normal wear and tear.
- No damage has been done to household appliances through incorrect operation or negligence.
- No charges are incurred due to illegal activity, pets or collection of rents or services rendered during the stay.
- All non-recyclable garbage are placed in official taxed garbage bags.
- All recyclable garbage is taken to recycling points (i.e. glass, tin cans, plastic bottles, etc).
- All dirty dishes are placed in the dishwasher and cleaned.
- The main key is returned as instructed. Spare keys are left on the kitchen table and unit is left locked.
- All charges accrued during the stay are paid prior to departure.
- No linens are lost or damaged.
- The renter is not evicted by the owner (or representative of the owner) or local law enforcement.
Any damage to the house or contents, caused by the Guests, must be paid for by the Guests. Damaged or unserviceable items must be replaced or paid for in such a way that the Host does not suffer any loss. Damage costs can be deducted from the Guest’s credit card
Inclusive Services & Fees
Our rates are all-inclusive. They include a set of linen & towels per person, final cleaning, all local Visitors’ / Tourist Taxes, heating and free WiFi internet.
No Daily Housekeeping Service
While linens and towels are provided, a daily maid service is not included in the rental rate. However, mid-stay cleans and changes of linen and/or towels are available at an additional rate. We do not permit towels or linens to be taken from the property.
SMOKING is NOT PERMITTED in any apartments or chalets.
PETS are NOT permitted any rental properties by default.
There are a few exceptions however, where pets may stay with prior approval from the Host.
If approval is given, a CHF 50.- per pet fee applies.
Pet owners are responsible for cleaning up any/all pet refuse. Pets are not to be left alone in the apartment, and are not allowed on furniture at any time. Any evidence of pets on furniture may incur additional cleaning fees. All items above are the sole responsibility of the pet owner. The property owners or Hosts assume no responsibility for illness or injury that humans or pets may incur while on the premises.
The maximum number of guests is limited to the number of persons booked. An additional charge per person per night for guests in addition to the maximum will be assessed. You must inform Wengen Apartments if additional guests will be staying.
Bookings during certain seasonal periods of the year require a minimum stay (e.g. 4 nights). If a rental is taken for less than the minimum stay, the guest will be charged the minimum stay rate (i.e. 4 nights). Longer minimum stays are be required during peak holiday periods. There is typically a 7 night minimum stay during the Winter Ski Season.
Property Rates and Pricing
Rental price rates are subject to change without notice.
Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
Any exceptions to the policies mentioned in this Rental Agreement or our Terms & Conditions must be approved in writing in advance.
Only proper firewood is permitted in fireplaces or wood burning stoves. This can be obtained from the supermarket, grocery shop or local firewood suppliers. Any treated wood or other materials (e.g. plastics, cardboard, paper, etc.) should NOT be put in the fireplace.
NOTE: DO NOT PUT HOT ASH IN THE GARBAGE!
Waste Water Drainage
The waste water drainage systems in the properties are very effective. However, they can clog up if improper material is flushed. DO NOT FLUSH anything other than toilet paper. No feminine products should be flushed at anytime. If it is found that feminine products or other improper materials have been flushed and clog the waste water drainage system, you could be charged damages of up to CHF 500.
Problems and Complaints
If you have a problem or complaint about the Booking or Property, then please contact us as soon as possible. We will always try to assist with Guest problems or complaints where we can.
Telephone: +41 76 540 53 97
You agree to co-operate with us in resolving any issues or complaints and keep us fully informed and you acknowledge that if you do not co-operate with us this may affect our ability to help you.
Telephone: +41 76 540 53 97